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Please note: There have been reports of our response emails being stored in the Junk Email folder. If you cannot find our email reply, we kindly ask you to check your Junk Email folder as well.

We generally respond within 1-2 business days. However, please be aware that responses may be delayed due to unforeseen circumstances. Please note that we are closed on Saturdays, Sundays, and public holidays. If you have not received a response after 2 business days, it is possible that the email has not been successfully delivered. In such cases, please contact us again.

During extended holiday periods such as summer and winter breaks (including the end-of-year and New Year holidays), responses will be made after the holiday period.